Deliveries & Returns

Once you get to the checkout, you will be presented with 2 options for delivery.

Option 1, Delivery by OOW/ Trusted third party courier

If you opt for delivery by OOW, after you place your order you will receive an email with a price quote for the delivery charge to your chosen location. , If you are happy with this, our courier will contact to you to arrange a date and time for delivery. We ask for your flexibility as the time of delivery may be affected by the driver's location and route. Most of the deliveries are carried out by one person, so assistance may be needed on arrival.

Delivery will take approximately 7*-14 days depending on your location.

 Option 2, Collection in person

Collection in person from our Bermondsey studio is free. If you select this option, just send us an email @ Oldoldwoods@gmail.com to confirm what time and date you would like to collect your purchase. Please note at least 48 hours’ notice is required collection as all our stock is kept in storage. 

Delivery price enquires

To receive a quote for delivery, email us @ Oldoldwoods@gmail.com or via our contact page with your post code and the item(s) you are interested in.

Returns

We are all about satisfaction at OOW, so if you are unhappy with your purchase, simply return the item(s) to us in their original condition within 2 weeks of purchase and we will provide a full refund. We are happy to support in arranging the return via our trusted courier. Please note only the item cost can be refunded, we cannot refund any shipping costs incurred.

All refunds will be made within 14 days after we have received the item and inspected the condition.